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Terms and Conditions

Suprabeam Webshop – Consumer terms and conditions


The intention of this document is to inform about your consumer rights and duties when shopping on suprabeam.com
The website/webshop is owned by:


Suprabeam/Steiner A/S 
Dyssen 3
8200 Aarhus N
DENMARK
Phone: +45 87 52 52 12
E-mail: info@suprabeam.com
CVR-nr.: 10 03 15 67

 1. Placing an order
When you have placed an order on the Suprabeam webshop, our system will generate an order confirmation email specifying your purchase.
Please note that the auto generated email is not a legally binding order confirmation

The order confirmation is a receipt that we have received your order. Suprabeam has the possibility to cancel the order due to printing errors, technical problems, delivery failure or other similar situations. A legally binding order confirmation / invoice will be sent to you when we have shipped your order.

 2. Privacy policy
Suprabeam is obligated to protect your privacy and security as a user of the Suprabeam webshop.

All the information provided by the customer associated with shopping on our webshop, is only to be used to give a smooth and easy shopping experience. The information is handled according to applicable legislation regarding data safety

When you place an order you also give your consent that we can storage, handle and use the data collected during placement of the order. We are in cooperation with other companies, which help us deliver products and services to you. For an instance we will transfer your information to these companies in order to get your products delivered to you, or ensure that you receive the benefits or discounts associated with your purchase. We reserve the right to use your information, in order to send you relevant information, special deals, or promotion material.

 3. Cancellation of an order
Orders which are not fully executed can be cancelled by contacting our customer service.
If the product is already shipped, you still have the possibility to cancel the purchase, please see section 8.

 4. Prices
Unless anything else is specified all prices shown in DKK is including 25% Danish VAT. Prices shown only apply to orders delivered in Denmark. Reservations are made towards changes in tax, prices, and proofreading errors etc.

 5. Payment
Payment for ordered goods has to happen online, by using one of the following payment cards: VISA, Mastercard etc. Credit card information transmitted between customer and Suprabeam are encrypted. Personal information (name, address etc.) are not encrypted. Currently we accept the following payment cards: VISA, VISA Dankort and Mastercard. The payment is withdrawn from your payment card once your order is shipped from our warehouse.

 6. Security
Suprabeam has a partnership with STRIPE, and uses SSL (Secure Socket Layer). This means that all information which are transmitted over the internet when shopping on our webshop is encrypted and safe. Neither Suprabeam nor others have access to your informations.

There is no encryption when browsing our website, but when you start filling out your payment applications like, credit card number, expiry date etc. you are in a secure area. In the secure area all data are encrypted. When your credit card has been validated and approved you will automatically receive an order confirmation.

Suprabeam will not receive your credit card number or the expiry date. Suprabeam only receives information that the amount has been reserved on your credit card, and that it will be paid out as soon as Suprabeam ships your goods. When the goods are shipped your account will be updated, and you will receive an invoice by e-mail. You are not liable for any possible abuse of your credit card in an internet shop that uses SSL (Secure Socket Layer).

7. Cookies
To ensure that you get the best possible experience while using the Suprabeam webshop, Suprabeam uses cookies. A cookie is a small text file that is stored on your computer's hard drive, smartphone or other devices. The cookie makes it possible to recognize your computer/IP-address and gather information about which sides and functions you use during a visit.

If you don’t want us to use cookies, you have to disable cookies in your browser. Be aware that there might be some functions and services you will not be able to use, because these functions demand cookies in order to remember the choices you make.

Some cookies are stored until you close your browser and some are stored for a longer period of time.

8. Shipping and delivery
Suprabeam endeavour to ship your goods within 1-4 days (on goods shipped as a parcel delivery) after receiving your order. Unless otherwise is agreed in the buying process.

Delivery costs will depend on the amount of goods, and where the goods are to be delivered etc. You are always able to see the entire shipping cost when you order on the Suprabeam webshop.

Unless anything else is agreed, you will be entitled to cancel your order if you have not received the ordered goods 14 days after ordering.

Suprabeam does not take any responsibility for any import fees you might be charged by government or customs.

Suprabeam has the responsibility for the goods until you receive them. Suprabeam ships world wide.

9. Return policy
You, as a consumer, have 14 days cancellation right, from the day that you receive the goods. To determinate if you want to use your cancellation right, you are entitled to test the product, but the goods has to be returned in the same condition as you received it.

You can return your goods by:

- Rejecting receipt of the goods
- Return the goods to:

Suprabeam
Dyssen 3
8200 Aarhus N
DENMARK

You have to pay for any expenses connected to the returning of the goods.

The amount you have paid for the goods and delivery will be transferred back to you, when Suprabeam has received your returned goods.

9.1 Information regarding complaint options
If you wish to complaint on a product, please contact info@suprabeam.com. If you do not agree with the outcome, you can file a complaint to the EU-Commission's Online Dispute Resolution Portal: www.ec.europa.eu/odr

10. Warranty
In compliance with the sales of goods act Suprabeam offers a 24 months warranty on all goods. On goods with a limited lifespan the warranty is limited to the lifespan usually applicable for these goods (batteries).

If you recognize any faults or defects on the purchased goods, you should as a consumer contact Suprabeam as soon as possible, and explain the fault or defect on the goods.

Warranty complaints have to be address to our customer service. If the product has faults or defects, Suprabeam will repair or exchange the product.

11. Reservations and disclaimer
Suprabeam make reservations towards possible changes in taxes, price, proofing errors, technical faults, sold out goods, and force majeure, including work conflicts or delays caused by subcontractors.

12. Validity of terms and conditions
These terms and conditions are applicable from the d. 15-05-2014



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Handelsbetingelser

Suprabeam Webshop - Konsument Handelsvilkår


Aftalevilkår for handel på Suprabeam Webshop
Hensigten med denne side er at informere om dine rettigheder og pligter, når du handler på suprabeam.com 

Websitet/webshoppen er ejet af:

Suprabeam/Steiner A/S 
Dyssen 3
8200 Aarhus N
DANMARK
Telefon: +45 87 52 52 12
E-mail: info@suprabeam.com
CVR-nr.: 10 03 15 67

 1. Afgivelse af ordre
Når du har afgivet en varebestilling via vores hjemmeside, vil vores system automatisk sende dig en e-mail, hvoraf det fremgår, hvilke produkter du har bestilt.
Du skal være opmærksom på, at det automatiske svar (via e-mail) ikke er en juridisk bindende ordrebekræftelse, hvorved en aftale er indgået. 

Der er alene tale om en elektronisk kvittering for modtagelse af din bestilling. Suprabeam har derfor mulighed for at annullere bestillingen som følge af trykfejl, tekniske problemer, leveringssvigt og lignende situationer. Bindende ordrebekræftelse/ faktura sendes til dig, når vi har afsendt de varer du har bestilt. 

 2. Personpolitik
Suprabeam er forpligtiget til at beskytte dit privatliv og sikkerhed som bruger af Suprabeams webshop.

Alle oplysninger, der er leveret af kunden i forbindelse med shopping på vores hjemmeside skal udelukkende bruges til at sikre en nem og bekvem shopping oplevelse. Information behandles i nøje overensstemmelse med alle gældende databeskyttelsesbestemmelser, der er fastsat af forbrugerlovgivningen.

Når du afgiver bestilling, giver du dit samtykke til, at vi må opbevare, behandle og bruge de data, der indsamles via bestillingen der afgives, til at behandle din bestilling. Vi samarbejder med andre firmaer, der hjælper os med at levere produkter og serviceydelser til dig. Vi kan f.eks. videregive dine oplysninger til disse firmaer i forbindelse med afsendelse af produkterne til dig eller for at sikre, at du kan drage fordel af specielle rabatter eller betingelser ved køb. Vi forbeholder os retten til at bruge dine oplysninger, til at fremsende relevant information eller fordelagtige tilbud til dig. Suprabeam er forpligtiget til at beskytte dit privatliv og sikkerhed som bruger af Suprabeam.

 3. Annullering af ordre
Ordrer, der endnu ikke er effektueret af Suprabeam, kan annulleres ved at kontakte vores kundeservice.
Er varerne pakket/afsendt af Suprabeam, har du stadig mulighed for at fortryde købet. Se punkt 7. 

 4. Priser
Medmindre andet er angivet, er alle angivne priser i danske kroner og inklusiv 25% moms. Angivne priser gælder kun for ordrer til levering i Danmark. Der tages forbehold for afgiftsændringer, pris- og korrekturfejl mv.

 5. Betaling
Betaling for bestilte varer skal ske online ved brug af Visakort, Mastercard mv. Kortoplysingerne transmitteres krypteret mellem kunde og Suprabeam. Personoplysninger (navn, adresse osv) krypteres dog ikke. Vi accepterer i øjeblikket disse indbetalingskort: VISA, VISA Dankort og Mastercard. Betaling trækkes fra dit kort når din ordre er blevet afsendt fra vores lager.

 6. Sikkerhed
Suprabeam har et partnerskab med STRIPE, og benytter SSL (Secure Socket Layer). Dette betyder, at alle oplysninger, der sendes over internettet i forbindelse med et køb er sikker og krypteret. Hverken Suprabeam eller andre har mulighed for at se dine oplysninger.

 7. Cookies
Suprabeam bruger cookies for at give dig den bedst mulige oplevelse, når du besøger vores hjemmeside. En cookie er en lille tekstfil, der anbringes på din computers harddisk, smartphone eller andet it-udstyr. Den gør det muligt at genkende din computer/IP-adresse og samle information om, hvilke sider og funktioner du besøger.

Ønsker du ikke, at vi bruger cookies, skal du slå cookies fra i din browser. Du skal dog være opmærksom på, at der i så fald kan være services og funktioner, du ikke kan bruge, fordi de kræver cookies til at huske de valg, du foretager.

Nogle cookies gemmes til du lukker din browser ned, mens andre gemmes i længere tid.

 8. Forsendelse og levering
Suprabeam bestræber sig på at afsende de varer, du har bestilt, inden for 1-4 hverdage (på varer sendt med pakkepost) efter, at vi har modtaget din bestilling, med mindre andet er aftalt i købsprocessen.

Fragtomkostningerne vil bl.a. afhænge af antallet af varer,og hvor varerne skal leveres etc. Du kan altid se de samlede leveringsomkostninger, når du bestiller varer på Suprabeam.com. 

Med mindre andet aftales, vil du være berettiget til at hæve købet, hvis du ikke har modtaget de bestilte varer senest 14 dage efter, at du har afgivet din bestilling.

Suprabeam bærer ansvaret for varerne, indtil du har modtaget dem. Suprabeam leverer i hele verden

9. Fortrydelses-/returret
Du har som forbruger 14 dages fortrydelsesret fra det tidspunkt, hvor du har modtaget varen. For at afgøre om du vil udnytte fortrydelsesretten, har du lov til at afprøve varen, men varen skal returneres i samme stand og mængde, som da du modtog den.

Du kan returnere en vare ved at:

- Afvise modtagelse af varen
- Returnere varen til:

Suprabeam
Dyssen 3
8200 Aarhus N

Du skal selv afholde udgiften for returnering af varen. 

Det, du har betalt for varen samt fragten for levering, tilbagebetales til dig, når Suprabeam har modtaget din vare retur.

9.1 Information om klagemuligheder
Hvis du vil klage over dit køb, skal du rette henvendelse til info@suprabeam.com. Hvis det ikke lykkes os at finde en løsning, kan du indgive en klage til Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk) Du kan også anvende EU-kommissionens online klageportal, hvilket dog hovedsageligt vil være relevant, hvis du er forbruger med bopæl uden for Danmark. Du finder klageportalen her: www.ec.europa.eu/odr

10. Reklamationsret
I overensstemmelse med købelovens regler ydes du som forbruger 24 måneders reklamationsret på alle varer. For varer med begrænset levetid er din reklamationsret dog begrænset til den holdbarhedsperiode, der er sædvanlig for den pågældende vare (batterier).

Opdager du en fejl eller mangel ved en købt vare, skal du som forbruger snarest muligt og inden for rimelig tid kontakte Suprabeam og forklare, hvori fejlen eller manglen består.

Reklamation kan foretages ved at kontakte vores kundeservice. Lider varen af en fejl eller mangel, vil Suprabeam søge at reparere varen eller alternativt foretage omlevering.

11. Forbehold og ansvarsfraskrivelse
Suprabeam tager forbehold for eventuelle afgiftsændringer, pris- og korrekturfejl, tekniske fejl, udsolgte varer og force majeure, herunder arbejdskonflikt ved eller forsinkelse af leverancer fra underleverandører.

12. Ikræfttrædelse af handelsvilkår
Ovenstående handelsvilkår er gældende fra d. 15-05-2014.